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Return and Refund Policy

Return & Refund policy:

In cases of wrong product & damaged shipment, full refund & replacement is provided. Enfield County customer support shall guide you to get an exchange. Wrong product only means when a supplied product is not as per description on Enfield County.

In case, a customer has bought a part which is not needed anymore, whenever explicitly stated in product description some products may be eligible for exchange/return. In such cases, temporary exchange credits may be provided by Enfield County for replacement orders. A nominal restocking fee of 10% will apply to all product return/exchanges and return transit cost is paid by the customer. Returns are approved at the sole discretion of Enfield County.

To apply for return, please drop an email to [email protected]

Exceptions:

Products Guarantee, Return, cancellation and exchange policy can be revoked in special cases at the sole discretion of Enfield County including but not limited to experimental purchases, rare parts, slow-moving items for discontinued vehicles, high-value products, fraud attempt, unable to take delivery etc.  For product returns in certain cases, Enfield County may levy additional charges to recover shipping costs and restocking charges. Enfield County reserves all rights to block/cancel certain transactions on enfieldcountyspares.com without prior information. Parts purchased for resale and for vehicles sold in markets other than India are not covered under buyer’s protection.

Price Change Events:

Prices are quoted as per MRP decided by brands. However, many times, prices changes are known only at the time of shipment. if MRP label is lower then what you have paid, Enfield County automatically refunds the amount. Whenever Enfield County receives a product at higher prices than what has been originally quoted price change of up to $5 is absorbed by Enfield County; however, if the price change is higher, the customer is notified of price change and required to pay the difference amount.  Full refund of the already paid amount is always available as an option in case increased price makes it unviable for you to purchase products in such cases.

 Warranty:

          Manufacturer’s warranty covering manufacturing defect is available on products. Warranty assistance is provided by Enfield County for filing claims of manufacturing defects in a product.  Warranty is not applicable to performance, longevity or reliability of products. Electronic/ Electric products like sensors etc may be covered under warranty only when the defect is reported at time arrival/first fitment. Warranties are at sole discretion of the respective manufacturer and Enfield County doesn’t influence a brand’s decision.

Please feel free to get in touch with support team email at [email protected]

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